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Get in Touch with Us!

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We’ve gathered the answers to your most frequently asked questions to make your experience with us seamless and effortless. From payment methods and instalments to ring sizing, certification, care, and delivery everything you need is here.

FAQ

We’ve gathered the answers to your most frequently asked questions to make your experience with us seamless and effortless. From payment methods and instalments to ring sizing, certification, care, and delivery everything you need is here.

Frequency Asked Questions

Purchasing & Payment

We accept:

  • Cash
  • Visa
  • Instapay (subject to availability)
  • Valu
  • Forsa (sometimes available)
  • Bank instalments

Carats Jewelry is made exclusively from natural gold and ethically sourced diamonds. Each stone and metal is hand-selected to ensure exceptional quality, purity, and brilliance.

Contact & Support

You can contact us directly through:

Carats Jewelry is made exclusively from natural gold and ethically sourced diamonds. Each stone and metal is hand-selected to ensure exceptional quality, purity, and brilliance.

Customisation & Sizing

Yes, we offer bespoke design services.

Submit a request here.

Follow these simple steps at home:

  1. Wrap a strip of paper around your finger.
  2. Mark where it overlaps.
  3. Measure the length in millimeters
  4. Check against our size chart

Need help? Message us on Whatsapp

Authenticity & Certification

Most of our diamond pieces are certified. We also offer certification upon request for eligible pieces.

Care & Maintenance

Keep your jewellery away from moisture, perfumes, and chemicals. Store pieces individually to avoid scratching. Gently clean with a soft cloth.

Yes, subject to design and material. our team will evaluate the piece and confirm feasibility.

Delivery & Pickup

Yes, we offer 24-hour reservation upon request.

We offer exclusive delivery for select VIP clients. Please contact us to enquire.

A legacy in every carat, since 1947

About Carats

GIA

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